Refund Policy

Cancelling & Rescheduling Day Trips

We understand things can come up and you may need to cancel or reschedule. Please notify me at least 72 hours prior to your reservation if you would like to cancel and get a refund, within the 72 hour period the most we can do is simply reschedule you for a different available date. Rain and cool or hot temperatures are not considered reason to cancel and are just part of the adventure. However, severe weather like lightening or thunderstorms, and high water or wind may result in postponing start times or cancelling for the day with your choice of rescheduling or refund. This will be based on National and Local Weather Service Warnings and Watches.
Cancelling & Rescheduling Camping Trips

We understand things can come up and you may need to cancel or reschedule. Please notify me at least 10 days prior to your reservation if you would like to cancel and get a refund, within the 10 day period the most we can do is simply reschedule you for a different available date. Rain and cool or hot temperatures are not considered reason to cancel and are just part of the adventure. However, severe weather like lightening or thunderstorms, and high water or wind may result in postponing start times or cancelling for the trip with your choice of rescheduling or refund. This will be based on National and Local Weather Service Warnings and Watches.
Contact Us

If you have any questions, contact us at help@sugarriveroutfitterswi.com